Terms and conditions




Below you can view the terms and conditions of the promotions carried out in the Virtual store www.fitsreal.com, these do not apply to point of sale promotions.



The availability of the units or inventory shown on our page is indicative and corresponds to calculations made every day in the inventories of the stores, for that reason it does not represent a commitment to separate products, in the event that your transaction is completed and the product is exhausted or if this situation occurs, we will notify you via email of the novelty presented.

When a product is added to the shopping cart, there you can change the quantities or eliminate the products according to the customer's decision, the shopping cart is indicative and does not represent a quote or price maintenance commitment in our stores or in the website.



 The delivery time for all products purchased by our Fitsreals virtual store ranges from 5 to 15 days for delivery, which will be counted from the date of approval of the transaction.

The delivery of the products is established by the transport company (company name) to be delivered from Monday to Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 8:00 a.m. to 1:00 p.m. If the recipient is NOT found, the package will enter a re-dispatch process and it may take up to 3 additional business days.

For orders placed on weekends or holidays, the delivery time will be extended by 1 or 2 extra business days.

For any questions, inquiries, about purchases in our virtual store contact email fitsreal11@gmail.com - info@fitsreal.com



To request a withdrawal or cancellation of your online order, it is necessary that you send us an email to fitsreal11@gmail.com - info@fitsreal.com with the order number and the reason why you want to cancel your purchase.

 The times of return of your money range from 5 to 30 days depending on the means of payment used.



To request the change of product, either by size or by another reference, you must send the request to the email info@fitsreal.com with the reason why you request the change and the new product you want. In the next 2 to 5 business days you will receive the answer in your email to start the exchange process in which you will be asked to send the product to the warehouse and once it arrives, the change will be returned.

In case of exchanging the product for another reference, a virtual voucher will be generated for the amount paid to make a new purchase, once the exchange product reaches the warehouse.

Remember that the process times depend entirely on the time it takes the carrier to make the return shipments and back to the customer.




The following types of personal information can be collected, stored and used:

  • Information about your visits to and use of this website, including the reference source, the duration of the visit, the pages viewed and the navigation routes of the website.
  • Information you enter when you register on our website, such as your email website.
  • The information you enter to configure your subscription to our emails and / or newsletters.
  • Information related to anything you buy, services you use, or transaction you make through our website, including your name, address, phone number, email address, and credit card details.
  • Any other information you send us.



Personal information sent to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:


  • Manage our website and business.
  • Allow the use of the services available on our website.
  • Shipping of goods purchased through our website.
  • Sending account statements, invoices, and payment reminders to you, and collection from you.
  • Sending commercial communications in marketing.
  • We send you our newsletter by email if you have subscribed (you can unsubscribe at any time).
  • Provide third parties with statistical information about our users.
  • Treat inquiries, complaints and claims made by or about you related to our website.
  • Verify compliance with the terms and conditions that govern the use of our website.



  • We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
  • All electronic financial transactions carried out through our website will be protected by third-party servers.
  • You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.



 Please let us know if the personal information we hold about you needs to be corrected or updated.



Our website uses cookies. A cookie is a file that contains an identifier (a string of letters and numbers) that a web server sends to a web browser and that the browser stores. The identifier is sent to the server each time the browser requests a page from the server. Cookies can be "persistent" cookies or "session" cookies: a web browser will store a persistent cookie and it will remain valid until its established expiration date, unless the user deletes it before the expiration date; A session cookie, on the other hand, will expire at the end of the user's session, when the web browser is closed. Cookies do not usually contain any information that personally identifies a user, but the personal information that we store about you may be linked to the information stored in and obtained from cookies. We use persistent cookies, session cookies, and persistent cookies on our website.


The names of the cookies we use on our website and the purposes for which they are used are detailed below:


  • we use Google ADS on our website to recognize a computer when a user enters, browses, purchases, and visits the website / tracks users while they browse the website / allows the use of a shopping cart on the website / improve website usability / analyze website usage / manage website / prevent fraud and improve website security / personalize website for each user / target advertising that may be of particular interest to specific users in order to generate a better shopping experience.